Internal Security Gate One of the three internal security gates.

Frequently Asked Questions

Why use a storage site?

Moving your caravan or motorhome from your driveway can be an indication that your property maybe empty, and lead to the unwelcome attention of opportunist thieves. Storage sites such as ours are recognised by Insurance Companies as offering the best level of caravan storage facility security, and this may be reflected in reduced insurance premiums for your caravan or motorhome.

What happens if I arrive back at the site when the access barriers have closed down?

Access is always possible 24/7 using your access keyfob through the main entrance gate out of our opening hours, to allow you to temporarily park your caravan / motorhome in one of the emergency pitches, and move it into your normal pitch the following day.

What time do the barriers open?  

Silver & all Bronze Service pitches are available from 07.00, but are closed during the winter shut down period from just after Bonfire Night celebrations and re-open on the Monday prior to Easter.   Gold Service pitches are available from 7.00 a.m. all year round. Platinum Service pitches are available 24 / 7.

What time do the barriers close?  

Times vary throughout the year – a list of dates and times is given to each client, and is also displayed at the keyfob access readers.       The site is closed to all customers over the Christmas period.

Can I leave a car on my pitch?

Only on hardstanding pitches.

Can I have the caravan serviced on site? 

Yes – but please let the office know, or be there to let the service engineer into the compound.

Is there electricity available?

Yes a mains (240v) 10 amp connection is available on the wall of the Reception Office

What happens if I need assistance while on-site?

Staff are available Monday / Friday to 4.30 p.m.  Out of hours, the duty warden can also be reached via a Freephone in the reception office.

Can I bring my dog onto the site?

All pets must remain in your vehicle at all times - sorry no exceptions.

Can I sleep on the site? 

No – Planning Permission forbids it.

Can I put a cover on caravan or motorhome?

Yes.

What happens if I change my caravan, trailer or motorhome?

As long as the Site Warden feels it fits onto the pitch, and has not changed from single to twin axle – no problem.  If you are considering or have purchased a new vehicle, please ensure that you inform the warden, and we will endeavour to accomodate your new vehicle where availability permits.

What happens if I change my car, home address, phone number etc?

Please let us know the new details as soon as possible, so that we can continue to contact you if that should be necessary.

Can I washdown on the pitch?

Yes, on the hardstanding pitches, but bucket & sponge only on grass pitches. We do prefer clients to use the washdown area.

What happens if I want to change my pitch?

We will endeavour to accommodate your request subject to availability and a small administration fee of £15.00.

What happens when I leave?

If you give notice that you intend to leave the site, refunds will be paid in accordance with the guidance originally from the Office of Fair Trading, [OFT] as applied to holiday caravan lets.  When the particular space that you were renting is re-let to another customer, a refund will be payable from only that date onwards, less an administration fee of £15.00p. This OFT ruling applies to both annual & quarterly payments.

To qualify for a keyfob deposit refund, it must be returned in good re-usable condition, and no later than the end of the quarter.